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How we protect your account and your rights

When you open an account with sobattoto, your rights and our responsibilities are clear.

Account data securityPayment verificationWithdrawal proceduresSupport contact

Our legal position and your regional access

sobattoto Service availability depends on jurisdiction. Users are responsible for checking local law before access.

sobattoto operates where local law permits. Your account access, deposit methods, and withdrawal eligibility depend on local law in your region. We accept deposits via DANA, OVO, GoPay and QRIS, and process withdrawals through the same verified payment rails you used to fund your account. All

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transactions are recorded in your account history for verification and dispute resolution. When you open an account, you confirm you meet the eligibility criteria set by local regulation. Our terms apply to every login, deposit, game play and withdrawal. If you have questions about your specific
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region's rules, our support team can clarify what applies to you.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

How to contact us about your account rights

Team online

Live chat

Open the chat bubble in your account lobby to reach our support team. We respond to account and legal questions during your session; support hours are 07:00–23:00 Indonesia time, seven days a week.

Email support

Send formal requests, disputes or data-access questions to our support email. We aim to reply within 48 hours. Use email for documented records of your inquiry.

Account settings

Update your contact details, review your verification status, and check your transaction history directly in the Settings tab of your account. Changes take effect immediately.

DATA AND ACCOUNT SECURITY

How we handle your information and keep your account safe

Data retention

We keep your account data, transaction history and verification documents for the duration of your account plus seven years after closure, as required by regional financial regulations. You can request your data in a portable format.

Withdrawal verification

Every withdrawal is verified against your deposit history and account balance. Withdrawals to DANA, OVO, GoPay and QRIS usually clear within one business day. Bank transfers may take 1–3 days depending on your bank.

Payment security

Deposits and withdrawals are encrypted end-to-end. We never store your full payment details; only your verified DANA, OVO, GoPay or QRIS handle is saved. You authorise each transaction directly in your payment app.

Login protection

Your account is protected by password and optional two-factor authentication. We log every login and unusual activity on your account. You can review login history in your Security settings.

Dispute resolution

If you dispute a transaction, report it to our support team within 30 days. We investigate with your payment provider and your bank to resolve the issue. Documentation is kept in your account.

Your access rights

You can download your account data, transaction history and verification documents at any time. You can also request updates or corrections to your personal information through Settings or by contacting support.

What you need to know about your rights and our terms

The complete terms are available in the Legal section of the footer on our website and in your account settings under Documents. You can download a PDF copy at any time. Our support team can walk you through any section.

Your personal data and transaction history are encrypted and stored on secure servers. We never share your data with third parties except payment providers and your bank to process your deposits and withdrawals. You can request a data audit from support.

You can request account closure in Settings or by contacting support. We verify your final balance, process any outstanding withdrawals, and then disable your login. Your historical data is retained for seven years per financial regulations.

Yes. Report any discrepancy to our support team within 30 days of the transaction. We investigate with your payment provider and your bank. You'll see the case status and resolution in your transaction history and email.

No. We store only your verified payment handle and link it to your account. You authorise each deposit and withdrawal directly through your payment app. Your full payment credentials never leave your device or payment provider.

Contact support immediately. We can review your login history, reset your password and enable two-factor authentication. Check your email for any unauthorised activity alerts. We investigate all suspicious logins within 24 hours.

We retain your complete transaction history and account data for the life of your account plus seven years after closure. You can download your records at any time. Historical data is available to you and to regulatory authorities where required.

How we protect your account and your rights

How to contact us about your account rights

Live chat

Email support

Account settings

How we handle your information and keep your account safe

Data retention

Withdrawal verification

Payment security

Login protection

Dispute resolution

Your access rights

What you need to know about your rights and our terms

01 Where can I see the full terms and conditions?

02 How do I know my account data is safe?

03 What happens if I want to close my account?

04 Can I dispute a deposit or withdrawal?

05 Are my DANA, OVO, GoPay and QRIS details stored on sobattoto?

06 What if I think someone else accessed my account?

07 How long does sobattoto keep my transaction records?

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